Thank you for choosing Lowcountry Spas! We are honored to have the opportunity to provide our customers with a top-quality products, and we look forward to exceeding your expectations. When you buy a spa from Lowcountry Spas, you can relax knowing we’ve got you covered from start to finish. Lowcountry Spas is based out of Charleston, South Carolina and is owned/operated by Carolina Spa Company, a brick and mortar retail store located at 6185 Rovers Ave., North Charleston, SC 29406.
Terms and Conditions
Cancellation Policy
Please review your invoice carefully. If any corrections are needed, please call us within 24 hours. All payments are non-refundable and final after 24 hours. Any cancelled orders within the 24 hour window will be subject to a 5% cancellation fee. Manufacturing and/or shipping delays are possible and estimated lead times may vary, though without any impact on these terms.
Shipping, and Return Policies
Curbside Delivery
Your purchase will be delivered by a third-party freight carrier. The freight carrier will not move the items you have purchased to a desired location, the item will be delivered curbside or on driveway. The delivery address must be tractor trailer accessible. Curbside drops cannot be on double-yellow-lined roads, streets without exit routes (i.e. no dead-ends). If it is determined by the carrier, it cannot be dropped off, you will be responsible for picking it up within 3 days at the carrier’s terminal or paying rerouting fees to Lowcountry Spas store for pickup. It cannot be stored with the carrier without the customer paying for storage. If you have any questions about this, please reach out to our staff.
All curbside delivery orders process automatically and cannot be rerouted to a different address nor paused or held once they leave the factory. Curbside shipments cannot be delayed or scheduled for specific calendar dates. If it is not noted on the original order, all units will ship as soon as they are available to ship. If you are unable to accept delivery after it ships, you will be legally responsible for any re-consignment and/or any costs or fees associated with changes in destination.
The freight company will call you to schedule a delivery appointment when your items arrive at the closest destination terminal. Even with a lift-gate service, most products require 2 to 6 people at the time of delivery to remove the product from the truck.
It is critical that you thoroughly inspect your product while the delivery agent is still there. We recommend that you carefully remove all packing materials, without using any sharp objects to do so. We ask that you compare the items you received with the items that are listed on the delivery receipt. If everything has arrived and is in good condition, sign the delivery receipt, which the driver will give you a copy of. If items are missing, please notate this on the delivery receipt and contact us, who will verify those items will be shipping to you.
All missing items must be reported within 72 Hours of delivery. If your spa arrived damaged, refuse the delivery only if the acrylic is damaged or the damage is extreme. If damage is limited to the spa cabinets or cover, do not refuse delivery. Be sure to notate the damaged portion of your items on the delivery receipt and notify your sales representative, so replacement items can be procured. Photographic evidence of the damage is required to procure replacement items.
If you accept delivery of a damaged item and damage isn’t noted on the delivery receipt, you will be responsible for the cost of replacing the item and all applicable shipping charges.
Lowcountry Spas is not responsible for any changes to the delivery schedule due to inclement weather, force majeure situations or any unforeseen mechanical delays. It is important to understand that the delivery time frame is estimated, not fixed.
Customers are solely responsible for any necessary permits or code requirements prior to delivery.
White Glove Delivery and Installation:
Add-on delivery service, price can vary depending on product. Only available in in our service area, see photo in the product display. Customers must provide unrestricted access to groud-level delivery site. Without prior agreement, Lowcountry Spas cannot dismantle decks or any other encasement the spa may be placed in.
For spas that are being placed within a fixed structure, it is the customer’s responsibility to provide access for the delivery. The customer is responsible for the removal of framing or objects blocking access. Please note in the rare event the spa cannot be placed in the structure, the spa purchase cannot be cancelled or re-delivered.Call us if you feel your delivery might be more complex, we can talk through it.
We are unable to hold sold units at our warehouse. If you anticipate that you may not be ready to take delivery of your spa within 1 to 3 weeks, please let us know immediately so we can postpone delivery.
Customers are solely responsible for any necessary permits or code requirements prior to delivery.
Old spa removal is not included in the price of delivery. This must be arranged in advance with the delivery team and a removal/disposal fee always applies.
Any additional labor and equipment costs shall be paid by the customer. Lowcountry Spas is not authorized to pay for cranes, forklifts, or any other additional equipment. Please
Please note that our delivery agents are not licensed electricians and will not connect your spa for you, as insurance prohibits them from doing so. We highly recommend that you check the manual specific to your spa to confirm the necessary electrical requirements.
Disposal of packaging, boxes and miscellaneous trash from the spa is solely responsible by the customer.
Support:
Lowcountry Spas:
+1 (843) 571-9661
6185 Rivers Ave, Suite O, North Charleston, SC 29406